Shipping policy

This Shipping Policy applies to orders placed with CNFIT Derma, operated by Fercom Group LLC.

United States shipping

U.S. orders are shipped using the UPS Ground services available for the delivery address. The available shipping service, shipping charge, and estimated delivery window are displayed at checkout before payment.

Orders of $75 or more qualify for free standard shipping within the United States. For orders below $75, the customer pays the shipping charge displayed at checkout.

Order and delivery estimates

Orders enter fulfillment after payment is confirmed. Delivery dates shown at checkout are estimates, not guarantees. Carrier delays, weather, holidays, address issues, and other circumstances outside our control may affect delivery.

When an order ships, tracking information is sent to the email address provided at checkout. Tracking may require additional time to update after the carrier receives the shipment.

Address changes

Customers are responsible for providing a complete and accurate delivery address. Contact us as soon as possible if an address must be corrected. We cannot guarantee a change after an order has entered fulfillment or shipped.

Missing, damaged, or delayed packages

If an order arrives damaged, or if tracking shows a delivery problem, email contact@cnfitderma.com with the order number and relevant photos or tracking details. We answer customer service messages within one business day and will help review the matter with the carrier. Carrier investigations and final resolution may take longer than one business day.

Contact

CNFIT Derma, operated by Fercom Group LLC
8618 NW 66th Street, Medley, FL 33166, United States
+1 (786) 288-6526
contact@cnfitderma.com