Refund policy

Return & Refund Policy

We want customers to feel confident ordering from CNFIT Derma. If a product is not right for you, contact us within 30 days after delivery.

Return eligibility

To request a return, email sales@cnfitderma.com with your order number and the reason for the request. We answer customer service messages within one business day.

Returns must be authorized before shipment. Do not send a product to our business address without receiving return instructions. Unauthorized returns may not be identifiable or processed.

Unless the item arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs. Original shipping charges are not refundable. Items returned should include their original packaging when reasonably possible.

Damaged, defective, or incorrect items

Inspect your order after delivery. If an item is damaged, defective, or different from what you ordered, contact us promptly with your order number and clear photos of the product and shipping package. After review, we will provide the appropriate replacement, refund, or return instructions at no additional return-shipping cost to you.

Non-returnable items

Gift cards, items marked as final sale before purchase, and products that were materially altered, misused, or substantially consumed beyond what is reasonably necessary to evaluate the product are not eligible for return, except where required by law.

Refunds

We will notify you after an approved return is received and inspected. Approved refunds are issued to the original payment method within 10 business days. Your bank or card issuer may require additional time to post the credit.

If more than 15 business days have passed since we approved a refund, contact sales@cnfitderma.com.